There are now five HI-Q certified hostels in Finland. The certificate has
previously been awarded to Stadion Hostel in Helsinki, Dream Hostel in Tampere,
and Hostel Borea and Hostel Turku in Turku. Hostel River is the first hostel in
Finland to receive the Light certificate.
HI Quality (HI-Q) involves Hostelling International’s specially
developed quality-management system, designed by hostel professionals. It has
been created specifically for the use of hostels and other hostelling
organisations. HI Quality Light is a scaled-down version of the HI-Q system,
and it is aimed at smaller hostels. The HI-Q system is used at Hostelling
International network locations all over the world. The HI network includes
around 3,500 hostels, in 90 countries.
The quality-management system is based on high-quality management of all
aspects of the day-to-day running of the hostel: the general management, the
reception, cleaning, catering services, and property maintenance. Clear
guidelines and consistent practices improve the efficiency of communication
between hostel staff and managers.
‘Since the introduction of the quality-management system, we have
started to plan and organise our work more efficiently, and I would say that we
are now more professional in what we do. This means that we can provide even
better service to our customers,’ explains Hostel River’s proprietor,
Sirkka-Liisa Peni.
‘When
everything is running smoothly, customers notice the professionalism and
efficiency. Our customers must be at the heart of everything we do – that is
the only way to success,’ says Hostelling International Finland’s Hostels and
Quality Officer Ninni Lumme.